FAQS

Ace Case – Frequently Asked Questions (FAQ)

Where do you ship from?
We ship from our main warehouse in the UK. International shipping times may vary depending on your location.
Do you ship internationally?
Yes, Ace Case ships worldwide. Shipping costs and delivery times vary by country.
How long will it take for my order to arrive?
Orders are usually processed within 1–2 business days. Domestic shipping takes 3–7 business days, and international shipping 7–21 business days depending on your location.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Do you offer express shipping?
Yes, express shipping options are available at checkout for faster delivery.

What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, and Google Pay.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled within 2 hours of placement. Contact us immediately at acecase001@gmail.com.
Is it safe to use my credit card on your website?
Absolutely. Ace Case uses Shopify’s secure payment gateway, which encrypts all sensitive information.
Can I place an order without creating an account?
Yes! You can checkout as a guest without creating an account.
Do you offer gift cards?
Yes, Ace Case gift cards are available for purchase on our website.

What is your return policy?
We offer a 14-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I return an item?
Contact us at acecase001@gmail.com to start your return. We’ll provide a return shipping label and instructions.
Are all items eligible for return?
Some items cannot be returned, including perishable goods, custom or personalized items, sale items, and gift cards.
When will I receive my refund?
Refunds are issued to your original payment method within 10 business days after we receive and inspect your return.
Can I exchange an item?
Yes. The fastest way is to return the item for a refund, then place a new order for the item you want.

Are Ace Case products compatible with MagSafe?
Yes! Most of our cases are fully MagSafe compatible. Please check the product description to confirm.
What materials are your cases made of?
We use premium materials, including aluminum alloy, tempered glass, and soft TPU, designed for durability and style.
Will the case fit my device perfectly?
Yes, each Ace Case product is precisely designed for the specified device model.
Do your cases provide protection against drops and scratches?
Yes. All Ace Case products are designed to protect your device from everyday drops, bumps, and scratches.
Can I clean my case?
Yes. Wipe with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners to maintain the finish.