Matte Hollow out Case

Plain Shockproof Half-Wrapped Case

A minimalist yet protective design, this case is made from durable PC + TPU materials to safeguard your phone from everyday bumps and drops. Its half-wrapped style offers easy installation and removal, while maintaining a slim profile that doesn’t add bulk. Perfect for those who prefer simple style with reliable protection.

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Key Features

• Design: Plain, Minimalist

• Material: PC + TPU

• Protection: Shockproof

• Type: Half-Wrapped Case
  

We Offer Shipping Worldwide !

1. Order Processing Time
All our orders are processed and shipped out within 1-3 business day. 

After the order its shipped out we will and received by the carrier, we will update you with a track-number with which you can follow your package and see the remaining shipping time.

2. Order Delivery Time

Delivery time estimates are :

• UAE: 5-7 working days
• USA: 7 -14 working days
• UK: 7 -12 working days
• Europe: 7 -12 working days
• CA, AUS: 7 -14 working days
• Rest of world: 15-30 working days

We offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you by email.

3. Shipping address changes /Wrong address disclaimer 

If you want to change the shipping address for your order please contact us by email with the new shipping address. You should contact us within 12 hours.  Once the order is shipped we can not alter the shipping address anymore. 

Note:  We have a strict shipping schedule and therefore won't always be able to make changes to the shipping address. Please double-check the address you are entering before checking out. We will NOT be responsible for packages sent to the wrong address.

4.Lost/Missing Packages

Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

5.Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Return & Refund Policy – ACE CASE

At ACE CASE, we want you to love your purchase. If something isn’t right, we’re here to help. We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

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Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With all original tags

• In the original packaging

• Accompanied by a receipt or proof of purchase

To begin a return, contact us at acecase001@gmail.com.
Do not send items back without requesting a return first, as they will not be accepted.

Once your return request is approved, we will provide:

• A return shipping label

• Instructions on how and where to send the package

For any return-related questions, contact us at acecase001@gmail.com.

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Damages & Issues

Please inspect your order upon delivery. Contact us immediately if your item is:

• Defective

• Damaged

• Incorrect

This allows us to evaluate the issue and make it right promptly.

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable items (food, flowers, plants)

• Custom or personalized products

• Personal care items

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you are unsure whether your item qualifies, feel free to reach out.

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Exchanges

To exchange an item:

1. Submit a return request.

2. After your return is approved, make a separate purchase for the item you want.

This ensures you receive the correct item as quickly as possible.

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Refunds

After receiving and inspecting your return, we will notify you of your refund status.

If approved:

• Your refund will be issued to your original payment method within 10 business days.

• Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at acecase001@gmail.com.

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European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation.

Your item must still:

• Be in the same condition you received it

• Be unworn or unused

• Include all tags and original packaging

• Include proof of purchase

Ace Case – Frequently Asked Questions (FAQ)

Shipping & Delivery

1. Where do you ship from?
   We ship from our main warehouse in the UK. International shipping times may vary depending on your location.

2. Do you ship internationally?
   Yes, Ace Case ships worldwide. Shipping costs and delivery times vary by country.

3. How long will it take for my order to arrive?
   Orders are usually processed within 1–2 business days. Domestic shipping takes 3–7 business days, and international shipping 7–21 business days depending on your location.

4. Can I track my order?
   Yes! Once your order is shipped, you will receive a tracking number via email.

5. Do you offer express shipping?
   Yes, express shipping options are available at checkout for faster delivery.

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Orders & Payments

6. What payment methods do you accept?
   We accept major credit/debit cards, Apple Pay, and Google Pay.

7. Can I change or cancel my order after placing it?
   Orders can only be modified or canceled within 2 hours of placement. Contact us immediately at acecase001@gmail.com.

8. Is it safe to use my credit card on your website?
   Absolutely. Ace Case uses Shopify’s secure payment gateway, which encrypts all sensitive information.

9. Can I place an order without creating an account?
   Yes! You can checkout as a guest without creating an account.

10. Do you offer gift cards?
    Yes, Ace Case gift cards are available for purchase on our website.

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Returns & Refunds

11. What is your return policy?
    We offer a 14-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase.

12. How do I return an item?
    Contact us at acecase001@gmail.com to start your return. We’ll provide a return shipping label and instructions.

13. Are all items eligible for return?
    Some items cannot be returned, including perishable goods, custom or personalized items, sale items, and gift cards.

14. When will I receive my refund?
    Refunds are issued to your original payment method within 10 business days after we receive and inspect your return.

15. Can I exchange an item?
    Yes. The fastest way is to return the item for a refund, then place a new order for the item you want.

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Product Information

16. Are Ace Case products compatible with MagSafe?
    Yes! Most of our cases are fully MagSafe compatible. Please check the product description to confirm.

17. What materials are your cases made of?
    We use premium materials, including aluminum alloy, tempered glass, and soft TPU, designed for durability and style.

18. Will the case fit my device perfectly?
    Yes, each Ace Case product is precisely designed for the specified device model.

19. Do your cases provide protection against drops and scratches?
    Yes. All Ace Case products are designed to protect your device from everyday drops, bumps, and scratches.

20. Can I clean my case?
    Yes. Wipe with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners to maintain the finish.